Returns & Refunds Policy

We want you to be happy with every order. Here is how returns and refunds work.

Last updated: October 22, 2026

Return Window

You may request a return within 30 days of delivery for most items that are unused, unopened and in their original packaging.

Items That Cannot Be Returned

For health and safety reasons, the following cannot be returned unless they arrive damaged, defective or incorrect:

Grocery and food items
Opened or used beauty and personal care products
Items marked as final sale

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including any original shipping charges.

How to Start a Return

Email info@elitegoods.us with your order number and the item(s) you would like to return.
We will reply with return instructions and the return address.
Pack the item securely in its original packaging and ship it back using a trackable service.

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to our error, such as a damaged, defective or incorrect item.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.

Contact Us

Questions? Email info@elitegoods.us or call (302) 587-2319. ELITE GOODS LLC, 8 THE GREEN, STE A, DOVER, DE 19901.