Shipping Policy

How and where we ship your order, and what to do if something arrives damaged.

Last updated: October 22, 2026

Where We Ship

We currently ship to addresses within the United States only.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. You will receive an email confirmation when your order is placed and another when it ships.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated and shown at checkout before you pay. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking Your Order

Once your order ships, we will email you a tracking number so you can follow your package.

Grocery & Temperature-Sensitive Items

Grocery items are packed with care to protect them in transit. Some items may not be available for shipping to every location or during extreme weather; if this affects your order, we will contact you before shipping.

Damaged, Missing or Incorrect Items

If your order arrives damaged, is missing items or contains the wrong product, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.

Address Accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will do our best to help.

Contact Us

Questions? Email info@elitegoods.us or call (302) 587-2319. ELITE GOODS LLC, 8 THE GREEN, STE A, DOVER, DE 19901.